Trendsic Platform Service

TicketRequest

**Requires Authentication**
Requires any of the roles:	Agent, Administrator, Agent, Administrator, Agent, Administrator

The following routes are available for this service:
GET,POST,PUT,OPTIONS	/v1/Ticket
GET	/v1/Ticket/{AgentId}/{Status}

using System;
using System.IO;
using System.Collections;
using System.Collections.Generic;
using System.Runtime.Serialization;
using ServiceStack;
using ServiceStack.DataAnnotations;
using CRM.AgencyPlatform.API.Internal;

namespace CRM.AgencyPlatform.API.Internal
{
    public partial class Ticket
    {
        public virtual int TicketId { get; set; }
        public virtual DateTime CreatedDate { get; set; }
        public virtual Guid CreatedBy { get; set; }
        public virtual string Description { get; set; }
        public virtual string Resolution { get; set; }
        public virtual bool IsClosed { get; set; }
        public virtual bool IsFollowup { get; set; }
        public virtual int TicketTypeId { get; set; }
        public virtual DateTime ModifiedDate { get; set; }
        public virtual string ModifiedBy { get; set; }
    }

    public partial class TicketExtended
        : Ticket
    {
        public virtual string AgentName { get; set; }
        public virtual string TicketType { get; set; }
        public virtual bool AgentHasRead { get; set; }
        public virtual bool AdminHasRead { get; set; }
    }

    public partial class TicketRequest
    {
        public virtual List<TicketExtended> Ticket { get; set; } = [];
        public virtual int AgentId { get; set; }
        public virtual string Status { get; set; }
    }

    public partial class TicketResponse
    {
        public virtual ResponseStatus ResponseStatus { get; set; }
        public virtual List<TicketExtended> Ticket { get; set; } = [];
    }

}

C# TicketRequest DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .other suffix or ?format=other

HTTP + OTHER

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /v1/Ticket HTTP/1.1 
Host: api.dev.dynamics.trendsic.com 
Accept: text/jsonl
Content-Type: text/jsonl
Content-Length: length

{"Ticket":[{"AgentName":"String","TicketType":"String","AgentHasRead":false,"AdminHasRead":false,"TicketId":0,"CreatedDate":"0001-01-01T00:00:00.0000000","CreatedBy":"00000000000000000000000000000000","Description":"String","Resolution":"String","IsClosed":false,"IsFollowup":false,"TicketTypeId":0,"ModifiedDate":"0001-01-01T00:00:00.0000000","ModifiedBy":"String"}],"AgentId":0,"Status":"String"}

HTTP/1.1 200 OK
Content-Type: text/jsonl
Content-Length: length

{"ResponseStatus":{"ErrorCode":"String","Message":"String","StackTrace":"String","Errors":[{"ErrorCode":"String","FieldName":"String","Message":"String","Meta":{"String":"String"}}],"Meta":{"String":"String"}},"Ticket":[{"AgentName":"String","TicketType":"String","AgentHasRead":false,"AdminHasRead":false,"TicketId":0,"CreatedDate":"0001-01-01T00:00:00.0000000","CreatedBy":"00000000000000000000000000000000","Description":"String","Resolution":"String","IsClosed":false,"IsFollowup":false,"TicketTypeId":0,"ModifiedDate":"0001-01-01T00:00:00.0000000","ModifiedBy":"String"}]}