| Requires any of the roles: | Agent, Administrator, Agent, Administrator, Agent, Administrator |
| GET,POST,PUT,OPTIONS | /v1/Ticket | ||
|---|---|---|---|
| GET | /v1/Ticket/{AgentId}/{Status} |
using System;
using System.IO;
using System.Collections;
using System.Collections.Generic;
using System.Runtime.Serialization;
using ServiceStack;
using ServiceStack.DataAnnotations;
using CRM.AgencyPlatform.API.Internal;
namespace CRM.AgencyPlatform.API.Internal
{
public partial class Ticket
{
public virtual int TicketId { get; set; }
public virtual DateTime CreatedDate { get; set; }
public virtual Guid CreatedBy { get; set; }
public virtual string Description { get; set; }
public virtual string Resolution { get; set; }
public virtual bool IsClosed { get; set; }
public virtual bool IsFollowup { get; set; }
public virtual int TicketTypeId { get; set; }
public virtual DateTime ModifiedDate { get; set; }
public virtual string ModifiedBy { get; set; }
}
public partial class TicketExtended
: Ticket
{
public virtual string AgentName { get; set; }
public virtual string TicketType { get; set; }
public virtual bool AgentHasRead { get; set; }
public virtual bool AdminHasRead { get; set; }
}
public partial class TicketRequest
{
public virtual List<TicketExtended> Ticket { get; set; } = [];
public virtual int AgentId { get; set; }
public virtual string Status { get; set; }
}
public partial class TicketResponse
{
public virtual ResponseStatus ResponseStatus { get; set; }
public virtual List<TicketExtended> Ticket { get; set; } = [];
}
}
To override the Content-type in your clients, use the HTTP Accept Header, append the .jsv suffix or ?format=jsv
The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.
POST /v1/Ticket HTTP/1.1
Host: api.dev.dynamics.trendsic.com
Accept: text/jsv
Content-Type: text/jsv
Content-Length: length
{
Ticket:
[
{
AgentName: String,
TicketType: String,
AgentHasRead: False,
AdminHasRead: False,
TicketId: 0,
CreatedDate: 0001-01-01,
CreatedBy: 00000000000000000000000000000000,
Description: String,
Resolution: String,
IsClosed: False,
IsFollowup: False,
TicketTypeId: 0,
ModifiedDate: 0001-01-01,
ModifiedBy: String
}
],
AgentId: 0,
Status: String
}
HTTP/1.1 200 OK
Content-Type: text/jsv
Content-Length: length
{
ResponseStatus:
{
ErrorCode: String,
Message: String,
StackTrace: String,
Errors:
[
{
ErrorCode: String,
FieldName: String,
Message: String,
Meta:
{
String: String
}
}
],
Meta:
{
String: String
}
},
Ticket:
[
{
AgentName: String,
TicketType: String,
AgentHasRead: False,
AdminHasRead: False,
TicketId: 0,
CreatedDate: 0001-01-01,
CreatedBy: 00000000000000000000000000000000,
Description: String,
Resolution: String,
IsClosed: False,
IsFollowup: False,
TicketTypeId: 0,
ModifiedDate: 0001-01-01,
ModifiedBy: String
}
]
}