Trendsic Platform Service

TicketRequest

**Requires Authentication**
Requires any of the roles:	Agent, Administrator, Agent, Administrator, Agent, Administrator

The following routes are available for this service:
GET,POST,PUT,OPTIONS	/v1/Ticket
GET	/v1/Ticket/{AgentId}/{Status}

namespace CRM.AgencyPlatform.API.Internal

open System
open System.IO
open System.Collections
open System.Collections.Generic
open System.Runtime.Serialization
open ServiceStack
open ServiceStack.DataAnnotations

    [<AllowNullLiteral>]
    type Ticket() = 
        member val TicketId:Int32 = new Int32() with get,set
        member val CreatedDate:DateTime = new DateTime() with get,set
        member val CreatedBy:Guid = new Guid() with get,set
        member val Description:String = null with get,set
        member val Resolution:String = null with get,set
        member val IsClosed:Boolean = new Boolean() with get,set
        member val IsFollowup:Boolean = new Boolean() with get,set
        member val TicketTypeId:Int32 = new Int32() with get,set
        member val ModifiedDate:DateTime = new DateTime() with get,set
        member val ModifiedBy:String = null with get,set

    [<AllowNullLiteral>]
    type TicketExtended() = 
        inherit Ticket()
        member val AgentName:String = null with get,set
        member val TicketType:String = null with get,set
        member val AgentHasRead:Boolean = new Boolean() with get,set
        member val AdminHasRead:Boolean = new Boolean() with get,set

    [<AllowNullLiteral>]
    type TicketResponse() = 
        member val ResponseStatus:ResponseStatus = null with get,set
        member val Ticket:ResizeArray<TicketExtended> = new ResizeArray<TicketExtended>() with get,set

    [<AllowNullLiteral>]
    type TicketRequest() = 
        member val Ticket:ResizeArray<TicketExtended> = new ResizeArray<TicketExtended>() with get,set
        member val AgentId:Int32 = new Int32() with get,set
        member val Status:String = null with get,set

F# TicketRequest DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .jsv suffix or ?format=jsv

HTTP + JSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /v1/Ticket HTTP/1.1 
Host: api.dev.dynamics.trendsic.com 
Accept: text/jsv
Content-Type: text/jsv
Content-Length: length

{
	Ticket: 
	[
		{
			AgentName: String,
			TicketType: String,
			AgentHasRead: False,
			AdminHasRead: False,
			TicketId: 0,
			CreatedDate: 0001-01-01,
			CreatedBy: 00000000000000000000000000000000,
			Description: String,
			Resolution: String,
			IsClosed: False,
			IsFollowup: False,
			TicketTypeId: 0,
			ModifiedDate: 0001-01-01,
			ModifiedBy: String
		}
	],
	AgentId: 0,
	Status: String
}

HTTP/1.1 200 OK
Content-Type: text/jsv
Content-Length: length

{
	ResponseStatus: 
	{
		ErrorCode: String,
		Message: String,
		StackTrace: String,
		Errors: 
		[
			{
				ErrorCode: String,
				FieldName: String,
				Message: String,
				Meta: 
				{
					String: String
				}
			}
		],
		Meta: 
		{
			String: String
		}
	},
	Ticket: 
	[
		{
			AgentName: String,
			TicketType: String,
			AgentHasRead: False,
			AdminHasRead: False,
			TicketId: 0,
			CreatedDate: 0001-01-01,
			CreatedBy: 00000000000000000000000000000000,
			Description: String,
			Resolution: String,
			IsClosed: False,
			IsFollowup: False,
			TicketTypeId: 0,
			ModifiedDate: 0001-01-01,
			ModifiedBy: String
		}
	]
}