Trendsic Platform Service

SingleTicketRequest

**Requires Authentication**
Requires any of the roles:	Agent, Administrator

The following routes are available for this service:
GET	/v1/Ticket/{TicketId}

import Foundation
import ServiceStack

public class SingleTicketRequest : Codable
{
    public var ticketId:String

    required public init(){}
}

public class SingleTicketResponse : Codable
{
    public var responseStatus:ResponseStatus
    public var ticket:TicketExtended

    required public init(){}
}

public class TicketExtended : Ticket
{
    public var agentName:String
    public var ticketType:String
    public var agentHasRead:Bool
    public var adminHasRead:Bool

    required public init(){ super.init() }

    private enum CodingKeys : String, CodingKey {
        case agentName
        case ticketType
        case agentHasRead
        case adminHasRead
    }

    required public init(from decoder: Decoder) throws {
        try super.init(from: decoder)
        let container = try decoder.container(keyedBy: CodingKeys.self)
        agentName = try container.decodeIfPresent(String.self, forKey: .agentName)
        ticketType = try container.decodeIfPresent(String.self, forKey: .ticketType)
        agentHasRead = try container.decodeIfPresent(Bool.self, forKey: .agentHasRead)
        adminHasRead = try container.decodeIfPresent(Bool.self, forKey: .adminHasRead)
    }

    public override func encode(to encoder: Encoder) throws {
        try super.encode(to: encoder)
        var container = encoder.container(keyedBy: CodingKeys.self)
        if agentName != nil { try container.encode(agentName, forKey: .agentName) }
        if ticketType != nil { try container.encode(ticketType, forKey: .ticketType) }
        if agentHasRead != nil { try container.encode(agentHasRead, forKey: .agentHasRead) }
        if adminHasRead != nil { try container.encode(adminHasRead, forKey: .adminHasRead) }
    }
}

public class Ticket : Codable
{
    public var ticketId:Int
    public var createdDate:Date
    public var createdBy:String
    public var Description:String
    public var resolution:String
    public var isClosed:Bool
    public var isFollowup:Bool
    public var ticketTypeId:Int
    public var modifiedDate:Date
    public var modifiedBy:String

    required public init(){}
}

Swift SingleTicketRequest DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .jsv suffix or ?format=jsv

HTTP + JSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

GET /v1/Ticket/{TicketId} HTTP/1.1 
Host: api.dev.dynamics.trendsic.com 
Accept: text/jsv

HTTP/1.1 200 OK
Content-Type: text/jsv
Content-Length: length

{
	ResponseStatus: 
	{
		ErrorCode: String,
		Message: String,
		StackTrace: String,
		Errors: 
		[
			{
				ErrorCode: String,
				FieldName: String,
				Message: String,
				Meta: 
				{
					String: String
				}
			}
		],
		Meta: 
		{
			String: String
		}
	},
	Ticket: 
	{
		AgentName: String,
		TicketType: String,
		AgentHasRead: False,
		AdminHasRead: False,
		TicketId: 0,
		CreatedDate: 0001-01-01,
		CreatedBy: 00000000000000000000000000000000,
		Description: String,
		Resolution: String,
		IsClosed: False,
		IsFollowup: False,
		TicketTypeId: 0,
		ModifiedDate: 0001-01-01,
		ModifiedBy: String
	}
}