Trendsic Platform Service

TicketRequest

**Requires Authentication**
Requires any of the roles:	Agent, Administrator, Agent, Administrator, Agent, Administrator

The following routes are available for this service:
GET,POST,PUT,OPTIONS	/v1/Ticket
GET	/v1/Ticket/{AgentId}/{Status}

import 'package:servicestack/servicestack.dart';
import 'dart:typed_data';

class Ticket implements IConvertible
{
    int? TicketId;
    DateTime? CreatedDate;
    String? CreatedBy;
    String? Description;
    String? Resolution;
    bool? IsClosed;
    bool? IsFollowup;
    int? TicketTypeId;
    DateTime? ModifiedDate;
    String? ModifiedBy;

    Ticket({this.TicketId,this.CreatedDate,this.CreatedBy,this.Description,this.Resolution,this.IsClosed,this.IsFollowup,this.TicketTypeId,this.ModifiedDate,this.ModifiedBy});
    Ticket.fromJson(Map<String, dynamic> json) { fromMap(json); }

    fromMap(Map<String, dynamic> json) {
        TicketId = json['TicketId'];
        CreatedDate = JsonConverters.fromJson(json['CreatedDate'],'DateTime',context!);
        CreatedBy = json['CreatedBy'];
        Description = json['Description'];
        Resolution = json['Resolution'];
        IsClosed = json['IsClosed'];
        IsFollowup = json['IsFollowup'];
        TicketTypeId = json['TicketTypeId'];
        ModifiedDate = JsonConverters.fromJson(json['ModifiedDate'],'DateTime',context!);
        ModifiedBy = json['ModifiedBy'];
        return this;
    }

    Map<String, dynamic> toJson() => {
        'TicketId': TicketId,
        'CreatedDate': JsonConverters.toJson(CreatedDate,'DateTime',context!),
        'CreatedBy': CreatedBy,
        'Description': Description,
        'Resolution': Resolution,
        'IsClosed': IsClosed,
        'IsFollowup': IsFollowup,
        'TicketTypeId': TicketTypeId,
        'ModifiedDate': JsonConverters.toJson(ModifiedDate,'DateTime',context!),
        'ModifiedBy': ModifiedBy
    };

    getTypeName() => "Ticket";
    TypeContext? context = _ctx;
}

class TicketExtended extends Ticket implements IConvertible
{
    String? AgentName;
    String? TicketType;
    bool? AgentHasRead;
    bool? AdminHasRead;

    TicketExtended({this.AgentName,this.TicketType,this.AgentHasRead,this.AdminHasRead});
    TicketExtended.fromJson(Map<String, dynamic> json) { fromMap(json); }

    fromMap(Map<String, dynamic> json) {
        super.fromMap(json);
        AgentName = json['AgentName'];
        TicketType = json['TicketType'];
        AgentHasRead = json['AgentHasRead'];
        AdminHasRead = json['AdminHasRead'];
        return this;
    }

    Map<String, dynamic> toJson() => super.toJson()..addAll({
        'AgentName': AgentName,
        'TicketType': TicketType,
        'AgentHasRead': AgentHasRead,
        'AdminHasRead': AdminHasRead
    });

    getTypeName() => "TicketExtended";
    TypeContext? context = _ctx;
}

class TicketResponse implements IConvertible
{
    ResponseStatus? ResponseStatus;
    List<TicketExtended>? Ticket = [];

    TicketResponse({this.ResponseStatus,this.Ticket});
    TicketResponse.fromJson(Map<String, dynamic> json) { fromMap(json); }

    fromMap(Map<String, dynamic> json) {
        ResponseStatus = JsonConverters.fromJson(json['ResponseStatus'],'ResponseStatus',context!);
        Ticket = JsonConverters.fromJson(json['Ticket'],'List<TicketExtended>',context!);
        return this;
    }

    Map<String, dynamic> toJson() => {
        'ResponseStatus': JsonConverters.toJson(ResponseStatus,'ResponseStatus',context!),
        'Ticket': JsonConverters.toJson(Ticket,'List<TicketExtended>',context!)
    };

    getTypeName() => "TicketResponse";
    TypeContext? context = _ctx;
}

class TicketRequest implements IConvertible
{
    List<TicketExtended>? Ticket = [];
    int? AgentId;
    String? Status;

    TicketRequest({this.Ticket,this.AgentId,this.Status});
    TicketRequest.fromJson(Map<String, dynamic> json) { fromMap(json); }

    fromMap(Map<String, dynamic> json) {
        Ticket = JsonConverters.fromJson(json['Ticket'],'List<TicketExtended>',context!);
        AgentId = json['AgentId'];
        Status = json['Status'];
        return this;
    }

    Map<String, dynamic> toJson() => {
        'Ticket': JsonConverters.toJson(Ticket,'List<TicketExtended>',context!),
        'AgentId': AgentId,
        'Status': Status
    };

    getTypeName() => "TicketRequest";
    TypeContext? context = _ctx;
}

TypeContext _ctx = TypeContext(library: 'api.dev.dynamics.trendsic.com', types: <String, TypeInfo> {
    'Ticket': TypeInfo(TypeOf.Class, create:() => Ticket()),
    'TicketExtended': TypeInfo(TypeOf.Class, create:() => TicketExtended()),
    'TicketResponse': TypeInfo(TypeOf.Class, create:() => TicketResponse()),
    'List<TicketExtended>': TypeInfo(TypeOf.Class, create:() => <TicketExtended>[]),
    'TicketRequest': TypeInfo(TypeOf.Class, create:() => TicketRequest()),
});

Dart TicketRequest DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .xml suffix or ?format=xml

HTTP + XML

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /v1/Ticket HTTP/1.1 
Host: api.dev.dynamics.trendsic.com 
Accept: application/xml
Content-Type: application/xml
Content-Length: length

<TicketRequest xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CRM.AgencyPlatform.API.Internal">
  <AgentId>0</AgentId>
  <Status>String</Status>
  <Ticket>
    <TicketExtended>
      <CreatedBy>00000000-0000-0000-0000-000000000000</CreatedBy>
      <CreatedDate>0001-01-01T00:00:00</CreatedDate>
      <Description>String</Description>
      <IsClosed>false</IsClosed>
      <IsFollowup>false</IsFollowup>
      <ModifiedBy>String</ModifiedBy>
      <ModifiedDate>0001-01-01T00:00:00</ModifiedDate>
      <Resolution>String</Resolution>
      <TicketId>0</TicketId>
      <TicketTypeId>0</TicketTypeId>
      <AdminHasRead>false</AdminHasRead>
      <AgentHasRead>false</AgentHasRead>
      <AgentName>String</AgentName>
      <TicketType>String</TicketType>
    </TicketExtended>
  </Ticket>
</TicketRequest>

HTTP/1.1 200 OK
Content-Type: application/xml
Content-Length: length

<TicketResponse xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CRM.AgencyPlatform.API.Internal">
  <ResponseStatus xmlns:d2p1="http://schemas.servicestack.net/types">
    <d2p1:ErrorCode>String</d2p1:ErrorCode>
    <d2p1:Message>String</d2p1:Message>
    <d2p1:StackTrace>String</d2p1:StackTrace>
    <d2p1:Errors>
      <d2p1:ResponseError>
        <d2p1:ErrorCode>String</d2p1:ErrorCode>
        <d2p1:FieldName>String</d2p1:FieldName>
        <d2p1:Message>String</d2p1:Message>
        <d2p1:Meta xmlns:d5p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
          <d5p1:KeyValueOfstringstring>
            <d5p1:Key>String</d5p1:Key>
            <d5p1:Value>String</d5p1:Value>
          </d5p1:KeyValueOfstringstring>
        </d2p1:Meta>
      </d2p1:ResponseError>
    </d2p1:Errors>
    <d2p1:Meta xmlns:d3p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
      <d3p1:KeyValueOfstringstring>
        <d3p1:Key>String</d3p1:Key>
        <d3p1:Value>String</d3p1:Value>
      </d3p1:KeyValueOfstringstring>
    </d2p1:Meta>
  </ResponseStatus>
  <Ticket>
    <TicketExtended>
      <CreatedBy>00000000-0000-0000-0000-000000000000</CreatedBy>
      <CreatedDate>0001-01-01T00:00:00</CreatedDate>
      <Description>String</Description>
      <IsClosed>false</IsClosed>
      <IsFollowup>false</IsFollowup>
      <ModifiedBy>String</ModifiedBy>
      <ModifiedDate>0001-01-01T00:00:00</ModifiedDate>
      <Resolution>String</Resolution>
      <TicketId>0</TicketId>
      <TicketTypeId>0</TicketTypeId>
      <AdminHasRead>false</AdminHasRead>
      <AgentHasRead>false</AgentHasRead>
      <AgentName>String</AgentName>
      <TicketType>String</TicketType>
    </TicketExtended>
  </Ticket>
</TicketResponse>