Trendsic Platform Service

CustomerThreadPostRequest

The following routes are available for this service:
POST	/v1/c/thread/{Kind}/{RefId}

import datetime
import decimal
from marshmallow.fields import *
from servicestack import *
from typing import *
from dataclasses import dataclass, field
from dataclasses_json import dataclass_json, LetterCase, Undefined, config
from enum import Enum, IntEnum


@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class JobThreadMessageView:
    id: int = 0
    party: Optional[str] = None
    mine: bool = False
    who: Optional[str] = None
    body: Optional[str] = None
    via_voice: bool = False
    is_status_chip: bool = False
    chip_key: Optional[str] = None
    sent_utc: datetime.datetime = datetime.datetime(1, 1, 1)
    sent_local: Optional[str] = None
    seen: bool = False


@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class JobThreadView:
    id: int = 0
    kind: Optional[str] = None
    ref_id: int = 0
    ref_code: Optional[str] = None
    worker_contact_id: int = 0
    who: Optional[str] = None
    closed: bool = False
    closes_local: Optional[str] = None
    unread: int = 0
    note: Optional[str] = None
    quick_replies: List[str] = field(default_factory=list)
    messages: List[JobThreadMessageView] = field(default_factory=list)


@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class ProblemReasonView:
    key: Optional[str] = None
    label: Optional[str] = None


@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class CustomerThreadResponse:
    threads: List[JobThreadView] = field(default_factory=list)
    problem_reasons: List[ProblemReasonView] = field(default_factory=list)
    message: Optional[str] = None
    response_status: Optional[ResponseStatus] = None


@dataclass_json(letter_case=LetterCase.CAMEL, undefined=Undefined.EXCLUDE)
@dataclass
class CustomerThreadPostRequest:
    kind: Optional[str] = None
    ref_id: int = 0
    worker_contact_id: int = 0
    body: Optional[str] = None

Python CustomerThreadPostRequest DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .xml suffix or ?format=xml

HTTP + XML

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /v1/c/thread/{Kind}/{RefId} HTTP/1.1 
Host: api.dev.dynamics.trendsic.com 
Accept: application/xml
Content-Type: application/xml
Content-Length: length

<CustomerThreadPostRequest xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CRM.AgencyPlatform.API.Internal">
  <Body>String</Body>
  <Kind>String</Kind>
  <RefId>0</RefId>
  <WorkerContactId>0</WorkerContactId>
</CustomerThreadPostRequest>

HTTP/1.1 200 OK
Content-Type: application/xml
Content-Length: length

<CustomerThreadResponse xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CRM.AgencyPlatform.API.Internal">
  <Message>String</Message>
  <ProblemReasons>
    <ProblemReasonView>
      <Key>String</Key>
      <Label>String</Label>
    </ProblemReasonView>
  </ProblemReasons>
  <ResponseStatus xmlns:d2p1="http://schemas.servicestack.net/types">
    <d2p1:ErrorCode>String</d2p1:ErrorCode>
    <d2p1:Message>String</d2p1:Message>
    <d2p1:StackTrace>String</d2p1:StackTrace>
    <d2p1:Errors>
      <d2p1:ResponseError>
        <d2p1:ErrorCode>String</d2p1:ErrorCode>
        <d2p1:FieldName>String</d2p1:FieldName>
        <d2p1:Message>String</d2p1:Message>
        <d2p1:Meta xmlns:d5p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
          <d5p1:KeyValueOfstringstring>
            <d5p1:Key>String</d5p1:Key>
            <d5p1:Value>String</d5p1:Value>
          </d5p1:KeyValueOfstringstring>
        </d2p1:Meta>
      </d2p1:ResponseError>
    </d2p1:Errors>
    <d2p1:Meta xmlns:d3p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
      <d3p1:KeyValueOfstringstring>
        <d3p1:Key>String</d3p1:Key>
        <d3p1:Value>String</d3p1:Value>
      </d3p1:KeyValueOfstringstring>
    </d2p1:Meta>
  </ResponseStatus>
  <Threads>
    <JobThreadView>
      <Closed>false</Closed>
      <ClosesLocal>String</ClosesLocal>
      <Id>0</Id>
      <Kind>String</Kind>
      <Messages>
        <JobThreadMessageView>
          <Body>String</Body>
          <ChipKey>String</ChipKey>
          <Id>0</Id>
          <IsStatusChip>false</IsStatusChip>
          <Mine>false</Mine>
          <Party>String</Party>
          <Seen>false</Seen>
          <SentLocal>String</SentLocal>
          <SentUtc>0001-01-01T00:00:00</SentUtc>
          <ViaVoice>false</ViaVoice>
          <Who>String</Who>
        </JobThreadMessageView>
      </Messages>
      <Note>String</Note>
      <QuickReplies xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>String</d4p1:string>
      </QuickReplies>
      <RefCode>String</RefCode>
      <RefId>0</RefId>
      <Unread>0</Unread>
      <Who>String</Who>
      <WorkerContactId>0</WorkerContactId>
    </JobThreadView>
  </Threads>
</CustomerThreadResponse>