Trendsic Platform Service

SupportRequest

**Requires Authentication**
Requires any of the roles:	Agent, Administrator, Agent, Administrator, Agent, Administrator

The following routes are available for this service:
GET	/v1/SupportEdit/{TicketId}
POST,DELETE,OPTIONS	/v1/SupportEdit

import Foundation
import ServiceStack

public class SupportRequest : Codable
{
    public var support:[Support] = []
    public var agentId:Int
    public var ticketId:Int

    required public init(){}
}

public class Support : Codable
{
    public var supportId:Int
    public var ticketId:Int
    public var agentId:Int

    required public init(){}
}

public class SupportResponse : Codable
{
    public var responseStatus:ResponseStatus
    public var support:[SupportExtended] = []

    required public init(){}
}

public class SupportExtended : Support
{
    public var agentName:String

    required public init(){ super.init() }

    private enum CodingKeys : String, CodingKey {
        case agentName
    }

    required public init(from decoder: Decoder) throws {
        try super.init(from: decoder)
        let container = try decoder.container(keyedBy: CodingKeys.self)
        agentName = try container.decodeIfPresent(String.self, forKey: .agentName)
    }

    public override func encode(to encoder: Encoder) throws {
        try super.encode(to: encoder)
        var container = encoder.container(keyedBy: CodingKeys.self)
        if agentName != nil { try container.encode(agentName, forKey: .agentName) }
    }
}

Swift SupportRequest DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .xml suffix or ?format=xml

HTTP + XML

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /v1/SupportEdit HTTP/1.1 
Host: api.dev.dynamics.trendsic.com 
Accept: application/xml
Content-Type: application/xml
Content-Length: length

<SupportRequest xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CRM.AgencyPlatform.API.Internal">
  <AgentId>0</AgentId>
  <Support>
    <Support>
      <AgentId>0</AgentId>
      <SupportId>0</SupportId>
      <TicketId>0</TicketId>
    </Support>
  </Support>
  <TicketId>0</TicketId>
</SupportRequest>

HTTP/1.1 200 OK
Content-Type: application/xml
Content-Length: length

<SupportResponse xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CRM.AgencyPlatform.API.Internal">
  <ResponseStatus xmlns:d2p1="http://schemas.servicestack.net/types">
    <d2p1:ErrorCode>String</d2p1:ErrorCode>
    <d2p1:Message>String</d2p1:Message>
    <d2p1:StackTrace>String</d2p1:StackTrace>
    <d2p1:Errors>
      <d2p1:ResponseError>
        <d2p1:ErrorCode>String</d2p1:ErrorCode>
        <d2p1:FieldName>String</d2p1:FieldName>
        <d2p1:Message>String</d2p1:Message>
        <d2p1:Meta xmlns:d5p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
          <d5p1:KeyValueOfstringstring>
            <d5p1:Key>String</d5p1:Key>
            <d5p1:Value>String</d5p1:Value>
          </d5p1:KeyValueOfstringstring>
        </d2p1:Meta>
      </d2p1:ResponseError>
    </d2p1:Errors>
    <d2p1:Meta xmlns:d3p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
      <d3p1:KeyValueOfstringstring>
        <d3p1:Key>String</d3p1:Key>
        <d3p1:Value>String</d3p1:Value>
      </d3p1:KeyValueOfstringstring>
    </d2p1:Meta>
  </ResponseStatus>
  <Support>
    <SupportExtended>
      <AgentId>0</AgentId>
      <SupportId>0</SupportId>
      <TicketId>0</TicketId>
      <AgentName>String</AgentName>
    </SupportExtended>
  </Support>
</SupportResponse>