Trendsic Platform Service

TicketRequest

**Requires Authentication**
Requires any of the roles:	Agent, Administrator, Agent, Administrator, Agent, Administrator

The following routes are available for this service:
GET,POST,PUT,OPTIONS	/v1/Ticket
GET	/v1/Ticket/{AgentId}/{Status}

import Foundation
import ServiceStack

public class TicketRequest : Codable
{
    public var ticket:[TicketExtended] = []
    public var agentId:Int
    public var status:String

    required public init(){}
}

public class TicketExtended : Ticket
{
    public var agentName:String
    public var ticketType:String
    public var agentHasRead:Bool
    public var adminHasRead:Bool

    required public init(){ super.init() }

    private enum CodingKeys : String, CodingKey {
        case agentName
        case ticketType
        case agentHasRead
        case adminHasRead
    }

    required public init(from decoder: Decoder) throws {
        try super.init(from: decoder)
        let container = try decoder.container(keyedBy: CodingKeys.self)
        agentName = try container.decodeIfPresent(String.self, forKey: .agentName)
        ticketType = try container.decodeIfPresent(String.self, forKey: .ticketType)
        agentHasRead = try container.decodeIfPresent(Bool.self, forKey: .agentHasRead)
        adminHasRead = try container.decodeIfPresent(Bool.self, forKey: .adminHasRead)
    }

    public override func encode(to encoder: Encoder) throws {
        try super.encode(to: encoder)
        var container = encoder.container(keyedBy: CodingKeys.self)
        if agentName != nil { try container.encode(agentName, forKey: .agentName) }
        if ticketType != nil { try container.encode(ticketType, forKey: .ticketType) }
        if agentHasRead != nil { try container.encode(agentHasRead, forKey: .agentHasRead) }
        if adminHasRead != nil { try container.encode(adminHasRead, forKey: .adminHasRead) }
    }
}

public class Ticket : Codable
{
    public var ticketId:Int
    public var createdDate:Date
    public var createdBy:String
    public var Description:String
    public var resolution:String
    public var isClosed:Bool
    public var isFollowup:Bool
    public var ticketTypeId:Int
    public var modifiedDate:Date
    public var modifiedBy:String

    required public init(){}
}

public class TicketResponse : Codable
{
    public var responseStatus:ResponseStatus
    public var ticket:[TicketExtended] = []

    required public init(){}
}

Swift TicketRequest DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .xml suffix or ?format=xml

HTTP + XML

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /v1/Ticket HTTP/1.1 
Host: api.dev.dynamics.trendsic.com 
Accept: application/xml
Content-Type: application/xml
Content-Length: length

<TicketRequest xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CRM.AgencyPlatform.API.Internal">
  <AgentId>0</AgentId>
  <Status>String</Status>
  <Ticket>
    <TicketExtended>
      <CreatedBy>00000000-0000-0000-0000-000000000000</CreatedBy>
      <CreatedDate>0001-01-01T00:00:00</CreatedDate>
      <Description>String</Description>
      <IsClosed>false</IsClosed>
      <IsFollowup>false</IsFollowup>
      <ModifiedBy>String</ModifiedBy>
      <ModifiedDate>0001-01-01T00:00:00</ModifiedDate>
      <Resolution>String</Resolution>
      <TicketId>0</TicketId>
      <TicketTypeId>0</TicketTypeId>
      <AdminHasRead>false</AdminHasRead>
      <AgentHasRead>false</AgentHasRead>
      <AgentName>String</AgentName>
      <TicketType>String</TicketType>
    </TicketExtended>
  </Ticket>
</TicketRequest>

HTTP/1.1 200 OK
Content-Type: application/xml
Content-Length: length

<TicketResponse xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CRM.AgencyPlatform.API.Internal">
  <ResponseStatus xmlns:d2p1="http://schemas.servicestack.net/types">
    <d2p1:ErrorCode>String</d2p1:ErrorCode>
    <d2p1:Message>String</d2p1:Message>
    <d2p1:StackTrace>String</d2p1:StackTrace>
    <d2p1:Errors>
      <d2p1:ResponseError>
        <d2p1:ErrorCode>String</d2p1:ErrorCode>
        <d2p1:FieldName>String</d2p1:FieldName>
        <d2p1:Message>String</d2p1:Message>
        <d2p1:Meta xmlns:d5p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
          <d5p1:KeyValueOfstringstring>
            <d5p1:Key>String</d5p1:Key>
            <d5p1:Value>String</d5p1:Value>
          </d5p1:KeyValueOfstringstring>
        </d2p1:Meta>
      </d2p1:ResponseError>
    </d2p1:Errors>
    <d2p1:Meta xmlns:d3p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
      <d3p1:KeyValueOfstringstring>
        <d3p1:Key>String</d3p1:Key>
        <d3p1:Value>String</d3p1:Value>
      </d3p1:KeyValueOfstringstring>
    </d2p1:Meta>
  </ResponseStatus>
  <Ticket>
    <TicketExtended>
      <CreatedBy>00000000-0000-0000-0000-000000000000</CreatedBy>
      <CreatedDate>0001-01-01T00:00:00</CreatedDate>
      <Description>String</Description>
      <IsClosed>false</IsClosed>
      <IsFollowup>false</IsFollowup>
      <ModifiedBy>String</ModifiedBy>
      <ModifiedDate>0001-01-01T00:00:00</ModifiedDate>
      <Resolution>String</Resolution>
      <TicketId>0</TicketId>
      <TicketTypeId>0</TicketTypeId>
      <AdminHasRead>false</AdminHasRead>
      <AgentHasRead>false</AgentHasRead>
      <AgentName>String</AgentName>
      <TicketType>String</TicketType>
    </TicketExtended>
  </Ticket>
</TicketResponse>