Trendsic Platform Service

TicketRequest

**Requires Authentication**
Requires any of the roles:	Agent, Administrator, Agent, Administrator, Agent, Administrator

The following routes are available for this service:
GET,POST,PUT,OPTIONS	/v1/Ticket
GET	/v1/Ticket/{AgentId}/{Status}

Imports System
Imports System.IO
Imports System.Collections
Imports System.Collections.Generic
Imports System.Runtime.Serialization
Imports ServiceStack
Imports ServiceStack.DataAnnotations
Imports CRM.AgencyPlatform.API.Internal

Namespace Global

    Namespace CRM.AgencyPlatform.API.Internal

        Public Partial Class Ticket
            Public Overridable Property TicketId As Integer
            Public Overridable Property CreatedDate As Date
            Public Overridable Property CreatedBy As Guid
            Public Overridable Property Description As String
            Public Overridable Property Resolution As String
            Public Overridable Property IsClosed As Boolean
            Public Overridable Property IsFollowup As Boolean
            Public Overridable Property TicketTypeId As Integer
            Public Overridable Property ModifiedDate As Date
            Public Overridable Property ModifiedBy As String
        End Class

        Public Partial Class TicketExtended
            Inherits Ticket
            Public Overridable Property AgentName As String
            Public Overridable Property TicketType As String
            Public Overridable Property AgentHasRead As Boolean
            Public Overridable Property AdminHasRead As Boolean
        End Class

        Public Partial Class TicketRequest
            Public Overridable Property Ticket As List(Of TicketExtended) = New List(Of TicketExtended)
            Public Overridable Property AgentId As Integer
            Public Overridable Property Status As String
        End Class

        Public Partial Class TicketResponse
            Public Overridable Property ResponseStatus As ResponseStatus
            Public Overridable Property Ticket As List(Of TicketExtended) = New List(Of TicketExtended)
        End Class
    End Namespace
End Namespace

VB.NET TicketRequest DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .xml suffix or ?format=xml

HTTP + XML

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /v1/Ticket HTTP/1.1 
Host: api.dev.dynamics.trendsic.com 
Accept: application/xml
Content-Type: application/xml
Content-Length: length

<TicketRequest xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CRM.AgencyPlatform.API.Internal">
  <AgentId>0</AgentId>
  <Status>String</Status>
  <Ticket>
    <TicketExtended>
      <CreatedBy>00000000-0000-0000-0000-000000000000</CreatedBy>
      <CreatedDate>0001-01-01T00:00:00</CreatedDate>
      <Description>String</Description>
      <IsClosed>false</IsClosed>
      <IsFollowup>false</IsFollowup>
      <ModifiedBy>String</ModifiedBy>
      <ModifiedDate>0001-01-01T00:00:00</ModifiedDate>
      <Resolution>String</Resolution>
      <TicketId>0</TicketId>
      <TicketTypeId>0</TicketTypeId>
      <AdminHasRead>false</AdminHasRead>
      <AgentHasRead>false</AgentHasRead>
      <AgentName>String</AgentName>
      <TicketType>String</TicketType>
    </TicketExtended>
  </Ticket>
</TicketRequest>

HTTP/1.1 200 OK
Content-Type: application/xml
Content-Length: length

<TicketResponse xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CRM.AgencyPlatform.API.Internal">
  <ResponseStatus xmlns:d2p1="http://schemas.servicestack.net/types">
    <d2p1:ErrorCode>String</d2p1:ErrorCode>
    <d2p1:Message>String</d2p1:Message>
    <d2p1:StackTrace>String</d2p1:StackTrace>
    <d2p1:Errors>
      <d2p1:ResponseError>
        <d2p1:ErrorCode>String</d2p1:ErrorCode>
        <d2p1:FieldName>String</d2p1:FieldName>
        <d2p1:Message>String</d2p1:Message>
        <d2p1:Meta xmlns:d5p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
          <d5p1:KeyValueOfstringstring>
            <d5p1:Key>String</d5p1:Key>
            <d5p1:Value>String</d5p1:Value>
          </d5p1:KeyValueOfstringstring>
        </d2p1:Meta>
      </d2p1:ResponseError>
    </d2p1:Errors>
    <d2p1:Meta xmlns:d3p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
      <d3p1:KeyValueOfstringstring>
        <d3p1:Key>String</d3p1:Key>
        <d3p1:Value>String</d3p1:Value>
      </d3p1:KeyValueOfstringstring>
    </d2p1:Meta>
  </ResponseStatus>
  <Ticket>
    <TicketExtended>
      <CreatedBy>00000000-0000-0000-0000-000000000000</CreatedBy>
      <CreatedDate>0001-01-01T00:00:00</CreatedDate>
      <Description>String</Description>
      <IsClosed>false</IsClosed>
      <IsFollowup>false</IsFollowup>
      <ModifiedBy>String</ModifiedBy>
      <ModifiedDate>0001-01-01T00:00:00</ModifiedDate>
      <Resolution>String</Resolution>
      <TicketId>0</TicketId>
      <TicketTypeId>0</TicketTypeId>
      <AdminHasRead>false</AdminHasRead>
      <AgentHasRead>false</AgentHasRead>
      <AgentName>String</AgentName>
      <TicketType>String</TicketType>
    </TicketExtended>
  </Ticket>
</TicketResponse>