Trendsic Platform Service

TicketRequest

**Requires Authentication**
Requires any of the roles:	Agent, Administrator, Agent, Administrator, Agent, Administrator

The following routes are available for this service:
GET,POST,PUT,OPTIONS	/v1/Ticket
GET	/v1/Ticket/{AgentId}/{Status}

namespace CRM.AgencyPlatform.API.Internal

open System
open System.IO
open System.Collections
open System.Collections.Generic
open System.Runtime.Serialization
open ServiceStack
open ServiceStack.DataAnnotations

    [<AllowNullLiteral>]
    type Ticket() = 
        member val TicketId:Int32 = new Int32() with get,set
        member val CreatedDate:DateTime = new DateTime() with get,set
        member val CreatedBy:Guid = new Guid() with get,set
        member val Description:String = null with get,set
        member val Resolution:String = null with get,set
        member val IsClosed:Boolean = new Boolean() with get,set
        member val IsFollowup:Boolean = new Boolean() with get,set
        member val TicketTypeId:Int32 = new Int32() with get,set
        member val ModifiedDate:DateTime = new DateTime() with get,set
        member val ModifiedBy:String = null with get,set

    [<AllowNullLiteral>]
    type TicketExtended() = 
        inherit Ticket()
        member val AgentName:String = null with get,set
        member val TicketType:String = null with get,set
        member val AgentHasRead:Boolean = new Boolean() with get,set
        member val AdminHasRead:Boolean = new Boolean() with get,set

    [<AllowNullLiteral>]
    type TicketResponse() = 
        member val ResponseStatus:ResponseStatus = null with get,set
        member val Ticket:ResizeArray<TicketExtended> = new ResizeArray<TicketExtended>() with get,set

    [<AllowNullLiteral>]
    type TicketRequest() = 
        member val Ticket:ResizeArray<TicketExtended> = new ResizeArray<TicketExtended>() with get,set
        member val AgentId:Int32 = new Int32() with get,set
        member val Status:String = null with get,set

F# TicketRequest DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .csv suffix or ?format=csv

HTTP + CSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /v1/Ticket HTTP/1.1 
Host: api.dev.dynamics.trendsic.com 
Accept: text/csv
Content-Type: text/csv
Content-Length: length

{"Ticket":[{"AgentName":"String","TicketType":"String","AgentHasRead":false,"AdminHasRead":false,"TicketId":0,"CreatedDate":"0001-01-01T00:00:00.0000000","CreatedBy":"00000000000000000000000000000000","Description":"String","Resolution":"String","IsClosed":false,"IsFollowup":false,"TicketTypeId":0,"ModifiedDate":"0001-01-01T00:00:00.0000000","ModifiedBy":"String"}],"AgentId":0,"Status":"String"}

HTTP/1.1 200 OK
Content-Type: text/csv
Content-Length: length

{"ResponseStatus":{"ErrorCode":"String","Message":"String","StackTrace":"String","Errors":[{"ErrorCode":"String","FieldName":"String","Message":"String","Meta":{"String":"String"}}],"Meta":{"String":"String"}},"Ticket":[{"AgentName":"String","TicketType":"String","AgentHasRead":false,"AdminHasRead":false,"TicketId":0,"CreatedDate":"0001-01-01T00:00:00.0000000","CreatedBy":"00000000000000000000000000000000","Description":"String","Resolution":"String","IsClosed":false,"IsFollowup":false,"TicketTypeId":0,"ModifiedDate":"0001-01-01T00:00:00.0000000","ModifiedBy":"String"}]}