Trendsic Platform Service

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TicketRequest

Requires Authentication
Requires any of the roles:Agent, Administrator, Agent, Administrator, Agent, Administrator
The following routes are available for this service:
GET,POST,PUT,OPTIONS/v1/Ticket
GET/v1/Ticket/{AgentId}/{Status}
TicketRequest Parameters:
NameParameterData TypeRequiredDescription
TicketbodyList<TicketExtended>No
AgentIdpathintNo
StatuspathstringNo
TicketExtended Parameters:
NameParameterData TypeRequiredDescription
AgentNameformstringNo
TicketTypeformstringNo
AgentHasReadformboolNo
AdminHasReadformboolNo
Ticket Parameters:
NameParameterData TypeRequiredDescription
TicketIdformintNo
CreatedDateformDateTimeNo
CreatedByformGuidNo
DescriptionformstringNo
ResolutionformstringNo
IsClosedformboolNo
IsFollowupformboolNo
TicketTypeIdformintNo
ModifiedDateformDateTimeNo
ModifiedByformstringNo
TicketResponse Parameters:
NameParameterData TypeRequiredDescription
ResponseStatusformResponseStatusNo
TicketformList<TicketExtended>No

To override the Content-type in your clients, use the HTTP Accept Header, append the .csv suffix or ?format=csv

HTTP + CSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /v1/Ticket HTTP/1.1 
Host: api.dev.dynamics.trendsic.com 
Accept: text/csv
Content-Type: text/csv
Content-Length: length

{"Ticket":[{"AgentName":"String","TicketType":"String","AgentHasRead":false,"AdminHasRead":false,"TicketId":0,"CreatedDate":"0001-01-01T00:00:00.0000000","CreatedBy":"00000000000000000000000000000000","Description":"String","Resolution":"String","IsClosed":false,"IsFollowup":false,"TicketTypeId":0,"ModifiedDate":"0001-01-01T00:00:00.0000000","ModifiedBy":"String"}],"AgentId":0,"Status":"String"}
HTTP/1.1 200 OK
Content-Type: text/csv
Content-Length: length

{"ResponseStatus":{"ErrorCode":"String","Message":"String","StackTrace":"String","Errors":[{"ErrorCode":"String","FieldName":"String","Message":"String","Meta":{"String":"String"}}],"Meta":{"String":"String"}},"Ticket":[{"AgentName":"String","TicketType":"String","AgentHasRead":false,"AdminHasRead":false,"TicketId":0,"CreatedDate":"0001-01-01T00:00:00.0000000","CreatedBy":"00000000000000000000000000000000","Description":"String","Resolution":"String","IsClosed":false,"IsFollowup":false,"TicketTypeId":0,"ModifiedDate":"0001-01-01T00:00:00.0000000","ModifiedBy":"String"}]}