Trendsic Platform Service

TicketRequest

**Requires Authentication**
Requires any of the roles:	Agent, Administrator, Agent, Administrator, Agent, Administrator

The following routes are available for this service:
GET,POST,PUT,OPTIONS	/v1/Ticket
GET	/v1/Ticket/{AgentId}/{Status}

import Foundation
import ServiceStack

public class TicketRequest : Codable
{
    public var ticket:[TicketExtended] = []
    public var agentId:Int
    public var status:String

    required public init(){}
}

public class TicketExtended : Ticket
{
    public var agentName:String
    public var ticketType:String
    public var agentHasRead:Bool
    public var adminHasRead:Bool

    required public init(){ super.init() }

    private enum CodingKeys : String, CodingKey {
        case agentName
        case ticketType
        case agentHasRead
        case adminHasRead
    }

    required public init(from decoder: Decoder) throws {
        try super.init(from: decoder)
        let container = try decoder.container(keyedBy: CodingKeys.self)
        agentName = try container.decodeIfPresent(String.self, forKey: .agentName)
        ticketType = try container.decodeIfPresent(String.self, forKey: .ticketType)
        agentHasRead = try container.decodeIfPresent(Bool.self, forKey: .agentHasRead)
        adminHasRead = try container.decodeIfPresent(Bool.self, forKey: .adminHasRead)
    }

    public override func encode(to encoder: Encoder) throws {
        try super.encode(to: encoder)
        var container = encoder.container(keyedBy: CodingKeys.self)
        if agentName != nil { try container.encode(agentName, forKey: .agentName) }
        if ticketType != nil { try container.encode(ticketType, forKey: .ticketType) }
        if agentHasRead != nil { try container.encode(agentHasRead, forKey: .agentHasRead) }
        if adminHasRead != nil { try container.encode(adminHasRead, forKey: .adminHasRead) }
    }
}

public class Ticket : Codable
{
    public var ticketId:Int
    public var createdDate:Date
    public var createdBy:String
    public var Description:String
    public var resolution:String
    public var isClosed:Bool
    public var isFollowup:Bool
    public var ticketTypeId:Int
    public var modifiedDate:Date
    public var modifiedBy:String

    required public init(){}
}

public class TicketResponse : Codable
{
    public var responseStatus:ResponseStatus
    public var ticket:[TicketExtended] = []

    required public init(){}
}

Swift TicketRequest DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .csv suffix or ?format=csv

HTTP + CSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /v1/Ticket HTTP/1.1 
Host: api.dev.dynamics.trendsic.com 
Accept: text/csv
Content-Type: text/csv
Content-Length: length

{"Ticket":[{"AgentName":"String","TicketType":"String","AgentHasRead":false,"AdminHasRead":false,"TicketId":0,"CreatedDate":"0001-01-01T00:00:00.0000000","CreatedBy":"00000000000000000000000000000000","Description":"String","Resolution":"String","IsClosed":false,"IsFollowup":false,"TicketTypeId":0,"ModifiedDate":"0001-01-01T00:00:00.0000000","ModifiedBy":"String"}],"AgentId":0,"Status":"String"}

HTTP/1.1 200 OK
Content-Type: text/csv
Content-Length: length

{"ResponseStatus":{"ErrorCode":"String","Message":"String","StackTrace":"String","Errors":[{"ErrorCode":"String","FieldName":"String","Message":"String","Meta":{"String":"String"}}],"Meta":{"String":"String"}},"Ticket":[{"AgentName":"String","TicketType":"String","AgentHasRead":false,"AdminHasRead":false,"TicketId":0,"CreatedDate":"0001-01-01T00:00:00.0000000","CreatedBy":"00000000000000000000000000000000","Description":"String","Resolution":"String","IsClosed":false,"IsFollowup":false,"TicketTypeId":0,"ModifiedDate":"0001-01-01T00:00:00.0000000","ModifiedBy":"String"}]}