Trendsic Platform Service

TicketRequest

**Requires Authentication**
Requires any of the roles:	Agent, Administrator, Agent, Administrator, Agent, Administrator

The following routes are available for this service:
GET,POST,PUT,OPTIONS	/v1/Ticket
GET	/v1/Ticket/{AgentId}/{Status}


export class Ticket
{
    public TicketId: number;
    public CreatedDate: string;
    public CreatedBy: string;
    public Description: string;
    public Resolution: string;
    public IsClosed: boolean;
    public IsFollowup: boolean;
    public TicketTypeId: number;
    public ModifiedDate: string;
    public ModifiedBy: string;

    public constructor(init?: Partial<Ticket>) { (Object as any).assign(this, init); }
}

export class TicketExtended extends Ticket
{
    public AgentName: string;
    public TicketType: string;
    public AgentHasRead: boolean;
    public AdminHasRead: boolean;

    public constructor(init?: Partial<TicketExtended>) { super(init); (Object as any).assign(this, init); }
}

export class TicketResponse
{
    public ResponseStatus: ResponseStatus;
    public Ticket: TicketExtended[] = [];

    public constructor(init?: Partial<TicketResponse>) { (Object as any).assign(this, init); }
}

export class TicketRequest
{
    public Ticket: TicketExtended[] = [];
    public AgentId: number;
    public Status: string;

    public constructor(init?: Partial<TicketRequest>) { (Object as any).assign(this, init); }
}

TypeScript TicketRequest DTOs

To override the Content-type in your clients, use the HTTP Accept Header, append the .csv suffix or ?format=csv

HTTP + CSV

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

POST /v1/Ticket HTTP/1.1 
Host: api.dev.dynamics.trendsic.com 
Accept: text/csv
Content-Type: text/csv
Content-Length: length

{"Ticket":[{"AgentName":"String","TicketType":"String","AgentHasRead":false,"AdminHasRead":false,"TicketId":0,"CreatedDate":"0001-01-01T00:00:00.0000000","CreatedBy":"00000000000000000000000000000000","Description":"String","Resolution":"String","IsClosed":false,"IsFollowup":false,"TicketTypeId":0,"ModifiedDate":"0001-01-01T00:00:00.0000000","ModifiedBy":"String"}],"AgentId":0,"Status":"String"}

HTTP/1.1 200 OK
Content-Type: text/csv
Content-Length: length

{"ResponseStatus":{"ErrorCode":"String","Message":"String","StackTrace":"String","Errors":[{"ErrorCode":"String","FieldName":"String","Message":"String","Meta":{"String":"String"}}],"Meta":{"String":"String"}},"Ticket":[{"AgentName":"String","TicketType":"String","AgentHasRead":false,"AdminHasRead":false,"TicketId":0,"CreatedDate":"0001-01-01T00:00:00.0000000","CreatedBy":"00000000000000000000000000000000","Description":"String","Resolution":"String","IsClosed":false,"IsFollowup":false,"TicketTypeId":0,"ModifiedDate":"0001-01-01T00:00:00.0000000","ModifiedBy":"String"}]}