Trendsic Platform Service

CustomerThreadRequest

The following routes are available for this service:
GET	/v1/c/thread/{Kind}/{RefId}

**CustomerThreadRequest** Parameters:
Name	Parameter	Data Type	Required	Description
Kind	path	string	No
RefId	path	int	No

**CustomerThreadResponse** Parameters:
Name	Parameter	Data Type	Required
Threads	form	List<JobThreadView>	No
ProblemReasons	form	List<ProblemReasonView>	No
Message	form	string	No
ResponseStatus	form	ResponseStatus	No

**JobThreadView** Parameters:
Name	Parameter	Data Type	Required
Id	form	int	No
Kind	form	string	No
RefId	form	int	No
RefCode	form	string	No
WorkerContactId	form	int	No
Who	form	string	No
Closed	form	bool	No
ClosesLocal	form	string	No
Unread	form	int	No
Note	form	string	No
QuickReplies	form	List<string>	No
Messages	form	List<JobThreadMessageView>	No

**JobThreadMessageView** Parameters:
Name	Parameter	Data Type	Required
Id	form	int	No
Party	form	string	No
Mine	form	bool	No
Who	form	string	No
Body	form	string	No
ViaVoice	form	bool	No
IsStatusChip	form	bool	No
ChipKey	form	string	No
SentUtc	form	DateTime	No
SentLocal	form	string	No
Seen	form	bool	No

**ProblemReasonView** Parameters:
Name	Parameter	Data Type	Required	Description
Key	form	string	No
Label	form	string	No

To override the Content-type in your clients, use the HTTP Accept Header, append the .xml suffix or ?format=xml

HTTP + XML

The following are sample HTTP requests and responses. The placeholders shown need to be replaced with actual values.

GET /v1/c/thread/{Kind}/{RefId} HTTP/1.1 
Host: api.dev.dynamics.trendsic.com 
Accept: application/xml

HTTP/1.1 200 OK
Content-Type: application/xml
Content-Length: length

<CustomerThreadResponse xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.datacontract.org/2004/07/CRM.AgencyPlatform.API.Internal">
  <Message>String</Message>
  <ProblemReasons>
    <ProblemReasonView>
      <Key>String</Key>
      <Label>String</Label>
    </ProblemReasonView>
  </ProblemReasons>
  <ResponseStatus xmlns:d2p1="http://schemas.servicestack.net/types">
    <d2p1:ErrorCode>String</d2p1:ErrorCode>
    <d2p1:Message>String</d2p1:Message>
    <d2p1:StackTrace>String</d2p1:StackTrace>
    <d2p1:Errors>
      <d2p1:ResponseError>
        <d2p1:ErrorCode>String</d2p1:ErrorCode>
        <d2p1:FieldName>String</d2p1:FieldName>
        <d2p1:Message>String</d2p1:Message>
        <d2p1:Meta xmlns:d5p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
          <d5p1:KeyValueOfstringstring>
            <d5p1:Key>String</d5p1:Key>
            <d5p1:Value>String</d5p1:Value>
          </d5p1:KeyValueOfstringstring>
        </d2p1:Meta>
      </d2p1:ResponseError>
    </d2p1:Errors>
    <d2p1:Meta xmlns:d3p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
      <d3p1:KeyValueOfstringstring>
        <d3p1:Key>String</d3p1:Key>
        <d3p1:Value>String</d3p1:Value>
      </d3p1:KeyValueOfstringstring>
    </d2p1:Meta>
  </ResponseStatus>
  <Threads>
    <JobThreadView>
      <Closed>false</Closed>
      <ClosesLocal>String</ClosesLocal>
      <Id>0</Id>
      <Kind>String</Kind>
      <Messages>
        <JobThreadMessageView>
          <Body>String</Body>
          <ChipKey>String</ChipKey>
          <Id>0</Id>
          <IsStatusChip>false</IsStatusChip>
          <Mine>false</Mine>
          <Party>String</Party>
          <Seen>false</Seen>
          <SentLocal>String</SentLocal>
          <SentUtc>0001-01-01T00:00:00</SentUtc>
          <ViaVoice>false</ViaVoice>
          <Who>String</Who>
        </JobThreadMessageView>
      </Messages>
      <Note>String</Note>
      <QuickReplies xmlns:d4p1="http://schemas.microsoft.com/2003/10/Serialization/Arrays">
        <d4p1:string>String</d4p1:string>
      </QuickReplies>
      <RefCode>String</RefCode>
      <RefId>0</RefId>
      <Unread>0</Unread>
      <Who>String</Who>
      <WorkerContactId>0</WorkerContactId>
    </JobThreadView>
  </Threads>
</CustomerThreadResponse>